Refund Policy

Cancellation Policy

We accept order cancellations prior to the product being shipped. If an order is canceled before shipment, a refund will be issued minus a processing fee. The processing fee varies depending on the order size and payment processing costs, and typically amounts to approximately $2.

Returns (Within 60 Days)

You have 60 days from the delivery date to request a return. We accept returns whether the product arrived damaged or defective, or you simply decided it isn't for you.

To be eligible for a return, the item must be complete and in returnable condition, with its original packaging. Normal signs of use from testing the tool are fine — this is a tool, we expect you to use it.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer — contact us first at info@mechatools.com and we'll send you the return address.

If the item arrived damaged, defective, or incorrect, we cover the return shipping. If you're returning it because you changed your mind, the return shipping is at your cost. No restocking fee is charged in either case.

EU and UK customers: in addition to the above, you have a statutory right to withdraw from your purchase within 14 days of delivery without giving any reason. Our 60-day policy extends that period — it does not limit your legal rights.

Refunds (Within 60 Days)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, typically within 5–10 business days of approval.

You can keep any free bonus items, even if you decide to return the product.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at info@mechatools.com

Please contact our customer service at info@mechatools.com to start a return.